It’s finally here!! After years of negotiating, being used as a political chess piece and deprived of federal funding the Sunrail is finally a running functioning commuter train. Last Friday, I rode it for the first time from the Winter Park Station to Church Street Station. Although there is plenty of room for improvement, overall it was FAR less stressful than driving and I plan to take it again in the future. Sunrail, here is my constructive feedback:
Things I loved
- It’s sooooo cheap – I paid $3.75 roundtrip, a fraction of the cost of parking in a garage downtown.
- It’s so clean – Yes, I know it’s new, but I guess I was expecting litter or spill stains.
- It makes you happier to ride it – In other cities you are traveling underground so you can actually see what you are passing.
- It saves you from having to find parking … and then losing your car – Finding parking in Orlando can set off a minor heart attack. Then losing your white car in the huge parking lot can ruin any good day.
- You are around people – driving in your car is a very solitary activity. It’s great for some alone time, but there aren’t a lot of opportunities in the Central Florida area where you feel like you are a member of a larger community.
Things that need improvement
- Collecting fares – To purchase a ticket, you go to a kiosk and use your debit or credit card. No cash option is a barrier, especially for tourists. Then, you have to find a cute yellow box to the left or right of the kiosk and tap your ticket before and after you board the train. The unmanned station, the lack of partitions makes for plenty of opportunities to grab a free ride. Admittedly, I had no clue how it worked so I didn’t tap in for my ride to Church Street. Small a request – have that friendly voice on the loud speaker go over those directions or have them written so people can actually pay for the service.
- That good awful siren – that horrible fire drill sound had me looking for the nearest exit off the outdoor platform, until I realized that the train was approaching. A friendly voice announcing the arrival of the train might be enough and less torture on the ear drums.
- Pedestrian walkways – moving large numbers of people around safely is one thing. If we are being encouraged to forgo our cars, more pedestrian crossings, especially when leaving the station, should be put a bit higher on the priority list.
- Frequency – I understand that this is just the beginning, but trains have got to be running more often if you want community buy in. I had to wait 20 minutes on my way to Church Street and 30 minutes on my way back. If I had a tight schedule, I wouldn’t even consider taking the Sunrail.
- It doesn’t run at night – The last train leaves Church Street at 9:25 pm. If you are going to a concert, a basketball game, or any other event, it’s not an option and a it is a missed revenue opportunity.
Have you ridden the Sunrail? Have you enjoyed the experience? Have I missed any areas of improvement? Comment below or tweet to @themtakeover.